Challenges with using social for customer service. Separating content and support – Claire Kavanagh
Connect.BASF. The Online Business Network – Cordelia Krooß
Driving Innovation through Collaboration and Connectedness – Phillip Schaefer
On the shoulders of giants – Emanuele Scotti, Rosario Sica
Sketching your Social CRM strategy – Esteban Kolsky
The Connected Enterprise – Sameer Patel
The Open Innovation Revolution – Stefan Lindegaard
When the customer gains control – Esteban Kolsky, Mitch Lieberman, Patrick Brandt, Sameer Patel
BancoPosta and Customer Engagement – Paolo Baldriga
connect.BASF: The Online Business Network – Cordelia Krooss & Dr. CheeChin Liew
Designing Collaboration. Building systems that really work – Philipp Schafer
Enabling Quantum Organizations as a new level of effectiveness – Keith D. Swenson
Paving the way to Social Business – Bill Johnston
The Socially Integrated Enterprise – Luis Suarez
Using social for customer service: Separating content and support – Claire Kavanagh
Vision to Reality. Scottish Water’s Innovation Challenge