4th June

 

08.00 – 10.00 Registrations
10.00 – 10.15 Welcome
Keynotes
10.15 – 10.45

A dialogue on Social Business Manifesto

Emanuele Scotti
Emanuele ScottiEmanuele Scotti
CEO at OpenKnowledge
,
Rosario Sica
Rosario SicaRosario Sica
Founder and CEO at OpenKnowledge
10.45 – 11.15

From Stress to Success – Pragmatic pathways for Social Business

John Hagel
John HagelJohn Hagel
Co-Chairman, Center for the Edge at Deloitte & Touche
11.15 – 11.45

Enterprise gamification to drive engagement

Ray Wang
Ray WangRay Wang
Principal Analyst & CEO at Constellation Research
11.45 – 12.15

Embracing social. Why Europe’s ahead of the curve

Ram Menon
Ram MenonRam Menon
President - Social Computing at TIBCO Software
12.15 – 13.30 Lunch Expo pavillon
Premium Conference
13.30 – 14.00

From Service to loyalty – the BTCare story

Bian Salins
Bian SalinsBian Salins
Head of Social Media Innovation, BT Customer Service

Engage within the digital workplace at Alcatel Lucent

Jerome Colombe
Jerome ColombeJerome Colombe
Head of Web Governance at Alcatel-Lucent

The way we will complain. How customer service is going to evolve over the next 10 years

Esteban Kolsky
Esteban KolskyEsteban Kolsky
Principal & Founder at ThinkJar
Open Conf
14.00 – 14.30

Breaking barriers: turning collaborative innovation into practice

Leonardo Silva
Leonardo SilvaLeonardo Silva
Project Manager in charge of Innovation Culture Development at Sanofi Pharma Brazil

The Web cut out on me: taking the end user’s point of view in proposing a digital experience

GianLuca Giovannetti
GianLuca GiovannettiGianLuca Giovannetti
Director Information Systems and Organization at Amadori
,
Marco Magnaghi
Marco MagnaghiMarco Magnaghi
Business Innovation Manager at Amadori

Can Social Business reshape the organization of tomorrow?

Rawn Shah
Rawn ShahRawn Shah
Social Business Strategist at IBM
14.30 – 15.00

How Legrand is engaging its partners and customers to build the best products

Enrico Valtolina
Enrico ValtolinaEnrico Valtolina
Partnership and Community Manager, Legrand Group

Consumer driven innovation: a conversation between a J&J brand and its customers

Alessandro Mele
Alessandro MeleAlessandro Mele
Marketing Manager at Johnson & Johnson
,
Flavia Rubino
Flavia RubinoFlavia Rubino
Founder of The Talking Village

[Knowledge] work is broken – can social fix it?

Oscar Berg
Oscar BergOscar Berg
Social Collaboration Expert
15.00 – 15.30 Coffee Break
15.30 – 16.30

Evolving the organization. How massive collaboration is reshaping how we do business

Oscar Berg
Oscar BergOscar Berg
Social Collaboration Expert
Judith Matharan
Judith MatharanJudith Matharan
Internal Communication & Digital Manager at Pernod
Rawn Shah
Rawn ShahRawn Shah
Social Business Strategist at IBM
Jerome Colombe
Jerome ColombeJerome Colombe
Head of Web Governance at Alcatel-Lucent
, moderated by
Joseph Sassoon
Joseph SassoonJoseph Sassoon
Professor at State University of Milan

Does technology matter? Understanding how software enables or prevents participation

Christian Finn
Christian FinnChristian Finn
Senior Director, WebCenter Evangelist at Oracle
,  
Ram Menon
Ram MenonRam Menon
President - Social Computing at TIBCO Software
,
Mike Gotta
Mike GottaMike Gotta
Snr Technology Solution Manager for Social Collaboration at Cisco
, moderated by 
Paolo Calderari
Paolo CalderariPaolo Calderari
Associate Partner at OpenKnowledge

Using social to serve customers not transactions

Frank Eliason
Frank EliasonFrank Eliason
SVP of Social Media at CitiBank
Mark Tamis
Mark TamisMark Tamis
Social CRM and Social Business Strategist at NET-7
Esteban Kolsky
Esteban KolskyEsteban Kolsky
Principal & Founder at ThinkJar
Bian Salins
Bian SalinsBian Salins
Head of Social Media Innovation, BT Customer Service
, moderated by 
Emanuele Quintarelli
Emanuele QuintarelliEmanuele Quintarelli
Partner & Social Business Strategist at OpenKnowledge
Open Conf
16.30 – 17.30

Culture, culture, international culture. Piggybacking on local pecularities in global organizations

Thierry de Baillon
Thierry de BaillonThierry de Baillon
CEO at Transitive Society
Björn Negelmann
Björn NegelmannBjörn Negelmann
Social Business Enthusiast & Head of Conferences at Kongress Media
Bertrand Duperrin
Bertrand DuperrinBertrand Duperrin
Enterprise 2.0 Consultant at Next Modernity
, moderated by 
Luca Solari
Luca SolariLuca Solari
Associate Professor of Organization Theory and Human Resources Management, University of Milan

Building the future of customer service. Paths and expectations from the trenches.

Elisabetta De Grimani
Elisabetta De GrimaniElisabetta De Grimani
Web & New Media Manager at Ferrovie dello Stato Italiane
,
Leonardo Mangiavacchi
Leonardo MangiavacchiLeonardo Mangiavacchi
Mobile Customer Operation Manager at Telecom Italia (TIM)
Carlo Panella
Carlo PanellaCarlo Panella
Banking Commercial Director at Webank
, moderated by 
Emanuele Quintarelli
Emanuele QuintarelliEmanuele Quintarelli
Partner & Social Business Strategist at OpenKnowledge

Scaling collaborative innovation as a tangible business accelerator

Rosario Sica
Rosario SicaRosario Sica
Founder and CEO at OpenKnowledge
,
Ernesto Santini
Ernesto SantiniErnesto Santini
Electronic Systems Development at Legrand Group
Leonardo Varella-Cid
Leonardo Varella-CidLeonardo Varella-Cid
Co-founder at WeListen
, moderated by 
Laurence Lock Lee
Laurence Lock LeeLaurence Lock Lee
Partner, Optimice
17.30 Goodbye

Open Conference

With the Open Conference you will get access to a ininterrupt flow made of more than 15 sessions on the central topics of the Premium Conference and connected areas. The speakers are both participants like you and invited local / international practitioners.

13.00 – 13.30

Uncovering and managing the hidden organization: Network Analysis made easy. Unveiling the Social Business Dashboard – 
Andrea Pesoli
Andrea PesoliAndrea Pesoli
Social Business Consultant at OpenKnowledge
,
Laurence Lock Lee
Laurence Lock LeeLaurence Lock Lee
Partner, Optimice

13.30 – 14.00

Organizational Conversation at the heart of competitiveness. How to design on-line and off-line experiences that enable co-creation – 
Mario Gastaldi
Mario GastaldiMario Gastaldi
Owner at Brain Team Consulting

14.00 – 14.30

Big Data bring big value to Social CRM –
Andrea Incalza
Andrea IncalzaAndrea Incalza
Blogger at CustomerKing

14.00 – 15.00

Mastering the E20 Journey – An organizational Development driven Approach to the E20 Adoption and Social Business Transformation –
Björn Negelmann
Björn NegelmannBjörn Negelmann
Social Business Enthusiast & Head of Conferences at Kongress Media

15.00 – 15.30 Coffee break
15.30 – 16.00

The social CEO. How to get CEO commitment to & involvement in implementing social business? – 
David Demetrius
David DemetriusDavid Demetrius
Partner at Fyronic

16.00 – 16.30

Listen. Nurture. Generate. The social media b2b engagement lifecycle – 
Lara Ermacora
Lara ErmacoraLara Ermacora
Social Media Consultant at OpenKnowledge

16.30 – 17.00

The nature of social software and how it changes the business – 
Cecil Dijoux
Cecil DijouxCecil Dijoux
Blogger, Speaker, Consultant at Hypertextual

17.00 – 17.30

Facebook is (almost) dead – 
Fabrizio Martire
Fabrizio MartireFabrizio Martire
Co-founder and CEO at Gummy Industries srl